Legal

Terms of Service

Last updated: 2 October 2026

1. Agreement to these terms

These terms apply whenever you request a quote, make a booking, or use the services of TCS Cleaning Solutions ("TCS", "we", "us", "our"). By booking a service with us, you agree to these terms.

2. Our services

We provide residential cleaning, commercial cleaning, and end of tenancy cleaning, as described on our website. The exact scope of work for your booking will be confirmed with you before the service takes place.

3. Quotes & booking

Quotes provided through our website or over the phone are estimates based on the information you give us. The final price will be confirmed with you before your booking is carried out. Providing a quote does not commit you to booking the service.

4. Cancellations & rescheduling

We ask that you give us as much notice as possible if you need to cancel or reschedule a booking — at least 24 hours' notice where possible — so we can offer the slot to another customer. Repeated late cancellations may affect future availability.

5. Access to your property

You are responsible for providing our team with access to the property at the agreed time, whether that's being present, providing a key, or sharing entry instructions. If we're unable to gain access at the scheduled time, the visit may be treated as a late cancellation.

6. Your responsibilities

Please let us know in advance about any pets, fragile or high-value items, or specific hazards in the property. We ask that valuables and irreplaceable items be secured or pointed out before cleaning begins.

7. Payment

Payment is due on or following completion of the service, unless we've agreed otherwise with you in advance. Accepted payment methods will be confirmed at the time of booking.

8. Our satisfaction guarantee

If you're not happy with any part of your clean, let us know within 24 hours and we'll return to put it right, free of charge.

9. Insurance & liability

TCS Cleaning Solutions is fully insured. We take care with every property we work in, but in the unlikely event something is damaged as a direct result of our work, please report it to us as soon as possible so we can resolve it. We are not responsible for pre-existing damage, normal wear and tear, or issues arising from faulty fixtures, fittings, or appliances.

10. Right to decline service

We reserve the right to decline or end a booking where our team's safety is at risk, where conditions at the property are unsafe or unsanitary beyond the scope of normal cleaning, or in cases of abusive behaviour towards our staff.

11. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last revised. Continuing to use our services after an update means you accept the revised terms.

12. Governing law

These terms are governed by the laws of England and Wales.

13. Contact us

Questions about these terms? Get in touch:

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